FAQs
Most Asked (5)
First time at Rocketeers?
We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.
Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.
On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.
Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.
Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.
We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.
Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.
During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.
At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.
We are preparing to transition from fortnightly to weekly billing, with the change expected to take effect towards the end of Term 1 2025. We will confirm the exact date closer to the transition.
In the meantime, please ensure your direct debit details are up to date in the Parent Portal, as failed payments may result in administrative fees.
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
Rocketeers (1)
First time at Rocketeers?
We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.
Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.
Your OSHC (1)
On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.
Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.
Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.
We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.
Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.
During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.
At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.
Your Update to Billing 2025 (3)
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.
We are preparing to transition from fortnightly to weekly billing, with the change expected to take effect towards the end of Term 1 2025. We will confirm the exact date closer to the transition.
In the meantime, please ensure your direct debit details are up to date in the Parent Portal, as failed payments may result in administrative fees.
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
Most Asked (5)
First time at Rocketeers?
We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.
Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.
On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.
Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.
Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.
We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.
Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.
During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.
At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.
We are preparing to transition from fortnightly to weekly billing, with the change expected to take effect towards the end of Term 1 2025. We will confirm the exact date closer to the transition.
In the meantime, please ensure your direct debit details are up to date in the Parent Portal, as failed payments may result in administrative fees.
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.
Bookings, Cancellations & Absences (4)
Yes, absolutely!
Maybe you’ve been called up for an extra shift, or you’ve got an important appointment. We understand that parents might require an extra day of care on top of your usual bookings.
Using the same process on your Parent portal, you can log in and click ‘Casual Booking’ to add an additional day for your children.
NOTE: casual booking fees are slightly higher than recurring fees.
It’s great when our families and staff build strong and lasting relationships, but our Coordinators are incredibly busy people, and they don’t have the ability to take bookings or cancellations.
We ask that all cancellations are made through the Parent Portal website or app, or via the Customer Care Team on 1300 105 343.
Firstly, you’ll need to register via one of two ways.
- Complete our online form via the Camp Australia website or,
- Download the Camp Australia app (available on iPhone and Android) and follow step-by-step registration process
If your child is already registered (or once registered), you can make a booking by logging into the Camp Australia app, or via the online Parent Portal.
- Click on ‘New Booking’ and navigate to the booking calendar
- Select the type of care required:
- Your OSHC -Before School Care -After School Care
- Pupil Free Day
- Rocketeers Extraordinary School Holiday Program
If you don’t have access to our app or website, we also offer bookings through our Customer Care Team on 1300 105 343 or via oshc@campaustralia.com.au
If you can’t make a booking, it’s likely that the session you picked is incredibly popular and we’ve reached staff/child ratio capacity, or licensed capacity for that day.
While we’d love to have every child attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only provide services within educator-to-child ratios and licensed spaces.
We encourage you to book with as much notice as possible, and sincerely apologise for the inconvenience this may cause.
Child Care Subsidy (2)
You’ll need to apply for CCS through Centrelink, via your MyGov account.
You’ll receive a notification from Centrelink if your claim has been assessed or approved.
For further information you can contact Centrelink on 13 61 50.
From 10 July 2023, if your family earns under $530,000, you’ll get increased Child Care Subsidy (CCS). Families earning up to $80,000 will get an increased maximum CCS amount, from 85% to 90%. This means cheaper childcare is available for eligible families. Find out more.
COVID Safe Plan (2)
It’s an ongoing commitment of Camp Australia to keep your children and our communities safe.
It’s a condition of employment that our staff comply with their relevant state laws and regulations for COVID vaccinations.
We understand that the health and safety of your child is an absolute priority, and we take this very seriously whilst your precious little one is in our care.
We’ve developed a comprehensive COVID Safe Plan to ensure all our centres work under the best practice.
If you’d like to view this in detail, click here.
Feedback (1)
We love hearing your thoughts and what we can do to improve our service to your family.
If you have any feedback, ideas or suggestions, you can provide them via two routes:
Our Customer Care Team on 1300 105 343, or
E-mail at oshc@campaustralia.com.au
Fees & Billing (5)
To ensure CCS entitlements are applied to your sessions, all Camp Australia accounts are billed fortnightly in arrears.
Upcoming billing dates can be viewed here
You can pay your account via the following options:
Automated direct debits from a nominated bank account or credit/debit card on the statement due date
Manually via direct debit or credit/debit card on the Parent Portal
Over the phone with our Customer Care Team on 1300 105 343
Please note: all payments by direct debit using a credit/debit card will incur a surcharge of 0.635%. Direct debits from a bank account will not incur any surcharge.
Each of our locations offers different services and associated fees.
You can view our fees for your school by visiting the Camp Australia website, searching for your school and viewing their page.
Your individual out-of-pocket expense will vary based on your Child Care Subsidy (CCS) eligibility and percentage.
If you think the CCS has not been applied to your statement;
Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details
Check on MyGov that your Camp Australia enrolment is confirmed
View your child’s session reports via MyGov and you’ll be able to check how much CCS has been paid (if nothing has been paid, it will show a reason)
For further enquiries you’ll need to contact Centrelink directly on 13 61 50 to follow up on any missing CCS or repayment amounts.
Unexpected financial hardships happen in life.
If you’re unable to pay your account balance in full, please contact our Customer Care Team on 1300 105 343 before the statement due date to discuss your payment options.
Medical Requirements (1)
Of course. We understand that every child has unique needs.
We have over 30 years of experience working with families to offer tailored support to ensure your child is safe and happy in our care.
From extra training for our staff to resources and dedicated specialists, we’re committed to making our care work for your child.
If your child has any additional needs, our award-winning CARE program has been designed and implemented to ensure that we provide the best guidance, care and support available.
We have;
1800+ educators trained in Resilient Mindset,
1500+ educators trained in Autism awareness, and
Over 400 Inclusion Support Educators working across 81 services every week
We strongly recommend that you advise us of your child’s additional needs when you register. This ensures that our educators can provide a program that includes your child from day one.
If you require further assistance, pop down to the OSHC service at your school and have a chat with their team to see what support is available to your family.
Most Asked (1)
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.
Rocketeers (1)
Preschool-aged children (4-5 years) can attend selected Rocketeers sessions run within the school setting, which includes;
Operation: Base Camp days
Project: Incursions
Unfortunately, preschool-aged children cannot attend excursions.
Statements (3)
Statements are sent fortnightly to your nominated e-mail or postal address.
Digital statements can be downloaded at any time from the ‘Billing’ area of the Parent Portal.
Please note: statements sent via post incur a $2 print and postage fee.
Understanding your Camp Australia statement can sometimes be tricky to navigate due to varying session times and changes to the Child Care Subsidy (CCS) from 10 July. From billing periods to the total amount due and other billing information you can view in detail, here’s our guide to help you better understand your Camp Australia bill.
If you think the CCS has not been applied to your statement;
Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details
Check on MyGov that your Camp Australia enrolment is confirmed
View your child’s session reports via MyGov and you’ll be able to check how much CCS has been paid (if nothing has been paid, it will show a reason)
For further enquiries you’ll need to contact Centrelink directly on 13 61 50 to follow up on any missing CCS or repayment amounts.
Your Update to Billing 2025 (1)
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.